Refund policy

At Bezza, we are committed to your satisfaction. If you are not entirely happy with your purchase, our return policy is designed to be simple and convenient for you.

Return Window

  • Free 21-Day Returns: Returns are free. You have 21 days from the date of delivery to initiate a return. Returns initiated after this period will not be accepted.

Condition of Returned Items

  • Original Condition: To be eligible for a return, items must be in the same condition you received them - unworn, unwashed, with all original tags attached, and free from damage. Items not in their original condition will not be accepted for return.

Return Process

  • By Mail: Returns are processed through the mail. To initiate a return, please follow these instructions:
    1. You can use the self-service returns option from the Orders page HERE.
    2. Once the system approves the return request, you will receive an email with a free, prepaid return label and instructions.
    3. Securely pack the item in its original packaging.
    4. Use the provided shipping label to return the item.

Refund Information

  • No Fees: Return shipping is free, and there is no restocking or handling fee.
  • Refund Method: Refunds will be issued to your original payment method.
  • Processing Time: Please allow up to 15 business days for the refund to be processed after your return is received and inspected.

Exclusions

  • Final Sale Items: Items marked as final sale cannot be returned.
  • Exchanges: Want a different size or colour? You can choose an exchange or store credit, as long as you start it within 21 days of delivery. Pieces must be unworn and unwashed, with their original tags still on. Start it in our returns portal (https://account.shopbezza.com/orders): pick the pieces, then choose "Exchange" or "Store credit." We'll email you a free prepaid label. We send your exchange once your return arrives. If the new piece is sold out, we refund you or give you store credit instead. Final sale items can't be exchanged.

Questions?

If you have any questions regarding our return policy, please contact our customer service team. We are here to ensure that your experience with Bezza is as enjoyable as possible.

Thank you for choosing Bezza for your fashion needs!