If you can't find your question in the list, feel free to reach out to our customer service chat or email us at support@shopbezza.com.
Orders and shipping
How long will my order take?
We process orders in 2–3 business days. Standard delivery in the US then takes 5–7 business days. You'll get an email with tracking when your order ships.
How much is shipping?
Shipping is free on US orders over $75. Under $75, standard shipping is $5. Expedited (2–3 business days) is $20 and overnight is $40. See our shipping policy for all the options.
Do you ship outside the US?
We ship to Canada. Shipping cost is calculated at checkout.
Can I make changes to an existing order?
Following the completion of an order, modifications cannot be made. However, you have the option to return any undesired items and proceed with a new order.
Can I apply a discount after placing an order?
Regrettably, our system does not allow for retroactively applying codes. Altering payments or pricing after an order has been submitted is not possible. Please ensure that you have applied all codes, credits, and discounts before clicking the "submit" button. In case you neglect to utilize your discount code, you may still utilize it for your next Bezza purchase.
How does Pre-Order work?
In the event that you choose to pre-order a product on our website, kindly take into account the subsequent information:
- Payment is processed right away upon checkout, rather than when the item is shipped.
- If you decide to cancel your pre-order and receive a full refund, please ensure that you do so before the item is shipped.
- If you need to cancel your pre-order or update it in any way, please email our Customer Service team at support@shopbezza.com.
- If you are ordering a pre-order item with an In-Stock item, you will only be charged shipping once. We will not charge you again once your pre-order has shipped.
- Returns on pre-orders are free within 21 days of delivery, like every Bezza order.
- We do our very best to communicate all details for pre-orders on the Product page.
- Pre-orders can take anywhere from 1-12 weeks depending on the fabric, manufacturing, quantity and details of the item.
- The date listed on the pre-order page is an approximation communicated by our manufacturer and we only update as more information is provided. If you do not see an update, then we do not have further information at this time.
My order arrived damaged. What do I do?
Email support@shopbezza.com with your order number and a photo, and we'll make it right.
Returns and exchanges
What is your return/refund policy?
Returns are free within 21 days of delivery. Pieces must be unworn, unwashed and undamaged with all their tags attached. Final sale items can't be returned. See our refund policy.
How do I initiate a return?
Use our return portal. We'll email you a prepaid return label, with no restocking or handling fees.
Can I exchange instead?
Yes. When you start your return, you can choose a refund, an exchange or store credit.
When can I expect my return to be processed?
We refund you in full to your original payment method once we've received and inspected your return. Please allow up to 15 business days after it arrives. See our refund policy.
Fit and gifts
How do I find my size?
Our size guide shows body measurements for sizes XS to XXL and how to measure.
Do you sell gift cards?
Yes, a virtual gift card from $10 to $200, sent by email.
Still have a question?
How do I contact support?
For any inquiries or concerns, you can reach out to our dedicated team. Kindly note that our customer service operates from 8 a.m. to 4 p.m. CST, Monday to Friday. While we strive to respond promptly, please allow up to 24 hours for us to address your email. Feel free to contact us at support@shopbezza.com or use our contact page.