If you can't find your question in the list, feel free to reach out to our customer service chat or email us at support@shopbezza.com

Please refer to our refund policy here

Please refer to our Returns/Refund Info page HERE

For any inquiries or concerns, you can reach out to our dedicated team. Kindly note that our customer service operates from 8 a.m. to 4 p.m CST, Monday to Friday. While we strive to respond promptly, please allow up to 24 hours for us to address your email. Feel free to contact us at support@shopbezza.com.

Following the completion of an order, modifications cannot be made. However, you have the option to return any undesired items and proceed with a new order.

In the event that you choose to pre-order a product on our website, kindly take into account the subsequent information:

  • Payment is processed right away upon checkout, rather than when the item is shipped.
  • If you decide to cancel your pre-order and receive a full refund, please ensure that you do so before the item is shipped.announcement on our website.
  • If you need to cancel your pre-order or Update in any way, please email our Customer Service team at help@shopavara.com.
  • If you are ordering a pre-order item with an In-Stock item, you will only be charged shipping once. We will not charge you again once your pre-order has shipped.
  • For returns on pre-orders, you have 30 days from the day the order has shipped.
  • We do our very best to communicate all details for pre-orders on the Product page.
  • Pre-orders can take anywhere from 1-12 weeks depending on the fabric, manufacturing, quantity and details of the item.
  • The date listed on the pre-order page is an approximation communicated by our manufacturer and we only update as more information is provided. If you do not see an update, then we do not have further information at this time. 

For more information on our return policy click here

Regrettably, our system does not allow for retroactively applying codes. Altering payments or pricing after an order has been submitted is not possible. Please ensure that you have applied all codes, credits, and discounts before clicking the "submit" button. In case you neglect to utilize your discount code, you may still utilize it for your next Bezza purchase.